• customer.service@ghirelli.com for EUROPE and REST OF THE WORLD
• usa@ghirelli.com per USA-CANADA –  SOUTH AMERICA

NOTE: the shipping fees to the Ghirelli laboratory are paid by the sender. After your rosary is repaired for free, we will send the products via Express Couries accordingly with our Table of shipping costs, valid also for purchases. The cost of the shippingis at your expense.

What payment methods do you accept?

We accept the following payment methods:

• Paypal
• Debit and credit cards
• Bank transfer: IBAN: IT63E0200863380000019659275

N.B. The maximum waiting time for payment by bank transfer is 3 working days; then the order will be canceled.

What is the cost of shipping?

For all orders over € 100: free shipping via Express Courier.
For orders under € 100 please refer to the following table:

AREA	SHIPPING COST
Italy	€ 6
Italian Islands	€ 8
EU countries	€ 15
Non-EU countries	€ 37
Canada, USA, South America, Neighboring islands	No shipments are made

What shipping methods do you use?

Orders are normally processed within 48 hours and shipped via GLS or BRT express courier for the National service of the Italian territory, or DHL express courier for the International service.
This estimate is not valid for orders with payments not yet collected.

 

AREA	EST. DELIVERY TIME
Italy	24/48 hours
Italian Islands	3/5 working days
EU Countries	3/5 working days
Non-EU Countries	3/5 working days
Canada, USA, South America, Neighboring islands	No shipments are made

NOTE: delivery times apply starting from the courier taking charge of the shipment. The reported delivery times are indicative, and may vary for remote or difficult to reach areas, the recipient's unavailability, natural disasters or for other causes beyond our control.

WE DON'T SHIP TO TO CANADA, USA, SOUTH AMERICA AND ISLANDS.


The shipment can be tracked using a tracking number that will be activated as soon as the courier takes charge of it. Once the order is concluded, you will receive an email from us.

Import taxes and customs duties

For specific areas and for non-EU countries, shipments may be delayed due to customs blocks entering or leaving the area. The delivery times indicated do not include any customs blocks.

GHIRELLI is not responsible for customs blocks, as each country regulates the import or export trade within its own laws. Customs duties are charged directly by the customs of individual countries, for these reasons we are unable to provide or predict the amounts of customs duties. For more information, you can contact your country's customs office.

You are in charge of the payment of customs duties, and you will have to pay the relative amount on delivery. If you do not intend to pay the relative amount, the shipment cannot be delivered and will be returned to the sender with return costs charged on you. Under no circumstances will we be able to refund amounts related to customs duties or import taxes.

All orders for destinations outside the EU will be sent with their own invoice certifying the actual value of goods in euros.

What is the status of my order?

You will receive updates on the status of your order via email.
You can also access this information by logging into the site, and visiting the "my account" section.

How can I modify an order?

You can modify, cancel or request a refund of the order by contacting us through one of our channels:

• Sending an email to customer.service@ghirelli.com
• By contacting us via LIVE CHAT on our website

and specifying your need.

Remember that you have 14 days from the delivery date to be able to return one or more items from your order. See How can I return a product?.

How can I track my shipment?

We ship all our products by Express courier. Once the order is completed you will receive an email from us with a tracking number, which will be activated as soon as the courier takes charge of your shipment. From then on, you can track your shipment at any time by entering the tracking number on the courier's website.

How can I return a product?

You have 14 days from the delivery date to request the return of one or more items of your order. No returns will be accepted after that date.
In order to request a return, it is essential that our product integrity requirements are met:

• The products must not have been damaged or show signs of wear.
• The products must be returned in their original packaging, including labels and packaging.
• Returned products must be sent in one single shipment.

To activate the return procedure, you must contact us through one of our channels:

• By sending an email to customer.service@ghirelli.com
  
• By contacting us via LIVE CHAT on our website

indicating the order number and which items you want to change.

Once the request is completed you can proceed to send the items to the address:
Ghirelli Srl Via Piacentina 4 / G
45030 Occhiobello (RO)
Italy

NOTE: Return shipping costs are on you, GHIRELLI does not provide prepaid shipping labels.
Upon receipt of the goods, we will check the products. If they comply with the integrity requirements, we will make a refund on the payment method used during the purchase.

The refund will be issued within 15 days of receipt of the goods, and will be equal to the cost of the returned products. Shipping costs are excluded from refunds.

NOTE: you will be responsible for your return and its content until we receive it. GHIRELLI is not responsible for lost / damaged shipments by couriers selected by customers.

How can I change a product?

As for returning goods, you have 14 days from the delivery date to request a change of one or more items of your order.
In order to request a return, it is mandatory that our product integrity requirements are met:

• The products must not have been damaged or show signs of wear.
• The products must be returned in their original packaging, including labels and packaging.
• Returned products must be sent in one shipment.

To activate the return procedure, you must contact us through one of our channels:

• By sending an email tocustomer.service@ghirelli.com
• By contacting us via LIVE CHAT on our website

indicating the order number and which items you want to change.

Once the request is completed you can proceed to send the items to the address:
Ghirelli Srl Via Piacentina 4 / G
45030 Occhiobello (RO)
Italy

NOTE: Return shipping costs are on you, GHIRELLI does not provide prepaid shipping labels.
Upon receipt of the goods, we will check the products. If they comply with the integrity requirements, we will make a refund on the payment method used during the purchase and you can proceed with the products change.

To do so, you will have to place a new order on our online store with the new items you want to buy in place of the ones you returned, and proceed with a standard purchase procedure.

The refund will be issued within 15 days of receipt of the goods, and will be equal to the cost of the returned products. Shipping costs are excluded from refunds.

NOTE: you will be responsible for your return and its contents until receipt by our warehouse. GHIRELLI is not responsible for lost / damaged shipments by couriers selected by customers.

How can I ask for a custom product?

Do you want to make your prayer tool unique and personal and do you have any particular ideas? We are at your disposal to create your next Rosary together. For more information, contact us atcustomer.service@ghirelli.com